CRM &
Patient Engagement
A WhatsApp-native CRM purpose-built for chronic care management — no personal phones, no lost messages, no compliance gaps.
CHANNEL
WhatsApp-native
TEMPLATES
1000+ pre-approved
DEC CARDS
17 standardised
Why WhatsApp-Native Matters
Patient communication in Singapore's community healthcare setting happens on WhatsApp. The 1docAI CRM module meets patients where they already are — not by bolting WhatsApp onto a legacy CRM, but by building a complete patient engagement platform with WhatsApp as its native channel. Every message is tracked, every interaction is logged, and all communication happens through the platform — not through staff personal phones.
Key features
The HC-DEC Panel is a clinical governance module embedded within the CRM. It provides 17 standardised DEC cards covering chronic care protocols. When a doctor orders a DEC programme for a patient, the assigned Health Coach executes the corresponding curated scripts — delivered directly to the patient via WhatsApp with one click.
Every interaction is logged for governance and compliance. The AI generates daily summary insights across all interactions for doctor review, ensuring clinical oversight of health coach communications at scale without creating additional administrative burden for physicians.
HC-DEC Panel — Clinical Governance at Scale
In a multi-clinic network, unstructured expense management creates compliance risk and financial leakage. The 1docAI Claims module enforces the correct process from submission — ensuring every dollar is accounted for, every GST figure is accurate, and every approval is documented.
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Yes, that is its primary purpose. All patient communications are channelled through the platform using a verified WhatsApp Business number per clinic. Staff interact through the system interface, not personal phones — ensuring full message logging, data governance, and PDPA compliance.
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Broadcasts are sent only to opted-in patients. When a patient replies with the STOP keyword, they are automatically removed from broadcast lists. Opt-in and opt-out status is tracked in the Patient Registry.
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The HC-DEC Panel is the clinical governance layer of the CRM. Doctors order DEC care programmes for specific patients. Health Coaches execute the corresponding scripts, send messages to patients via WhatsApp, and log every interaction. The system generates daily AI summaries for doctor review.
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Yes. The Broadcast Engine supports audience filtering by diagnostic codes, clinic assignment, and patient activity level. A clinic can send a specific tip only to patients with an active diagnosis at a particular location.