Claims
Management
Staff expense claims — from submission to GST reclaim — handled through a structured multi-level approval workflow with full compliance tracking.
GST TRACKING
Per Line Item
APPROVAL LEVELS
3 - configurable
GL INTEGRATION
Automatic on approval
How It Works
Staff submit expense claims through the platform with GST tracked per line item from the moment of submission. Each claim moves through a defined multi-level chain — Clinic Manager → Approver → Finance — before payment is processed. Nothing reaches Finance without the correct sign-offs in place.
GST input tax is processed separately at the Finance stage, feeding directly into the GST reclaim workflow — exactly as it should work for multi-entity healthcare groups registered under Singapore's GST regime.
What the Module Covers
In a multi-clinic network, unstructured expense management creates compliance risk and financial leakage. The 1docAI Claims module enforces the correct process from submission — ensuring every dollar is accounted for, every GST figure is accurate, and every approval is documented.
Frequently Asked Questions
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GST is captured at line-item level when a claim is submitted. At the Finance approval stage, input tax figures are extracted and fed into the GST reclaim process — separately from the net expense payment.
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The approval routing is configurable. Different expense categories or clinic types can be routed through different approver chains. The system enforces whatever workflow structure the group defines.
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Yes. Approved claims automatically generate journal entries in the Finance & Accounting module, posted to the relevant expense accounts in the Chart of Accounts. No manual entry is required.
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Rejected claims are returned to the submitter with a reason. The submitter can correct and resubmit, or withdraw the claim. All actions — including rejections and reasons — are logged in the audit trail.