CIS PLATFORM
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PLATFORM INFRASTRUCTURE

CIS

Clinic Information System

The clinical operating system that powers every 1doc clinic — and the deployable platform available to healthcare operators, hospital groups, and franchise partners worldwide. Every AI system in the 1docAI platform runs on or integrates with the CIS.

CERTIFIED
MOH SmartCMS | NEHR | 1SO 13485

APPROVED
IMDA Pre-Approved Telemedicine

AUTHOR
Sam Koh, CTO, 1docAI | Dr. Eugene Loke, CMO, 1docAI

What is the CIS?

The 1docAI Clinic Information System (CIS) is the full-stack clinical operating system that runs every 1doc Health Group clinic. It is the infrastructure layer on which all of 1docAI's AI systems — the Evidence Graph, DEC, CRE, ADA, AHA, and AVA — are built and deployed.

For B2B partners — healthcare operators, hospital groups, government health agencies, and franchise partners — the CIS is available as a deployable platform. It brings 1docAI's full clinical technology stack, regulatory certifications, and AI integrations to any healthcare operation, without having to build from scratch.

"The CIS is not just a clinic management tool. It is the operating system for an AI-native community hospital — certified, compliant, and deployable across markets."

Three integrated modules

Module 1
Clinical CIS
Patient EMR, doctor panel, queue management, appointments, claims integration, lab reports, digital twin, health plans.
Module 2
1doc Patient App
E-wallet, appointment booking, teleconsultation, medication tracking, family health, digital twin, AHA health assistant.
Module 3
B2B Inventory
Drugs procurement and delivery, stock management, robot pharmacy integration, reports and statistics.

Clinical CIS — Key Features

Patient EMR &
Doctor Panel
Patient details, consultation records, health documents, diagnosis, medication prescription, medical certificates, referral memos, health plans, and care reports. Full Digital Twin integration.
Queue Management
System
Self check-in kiosks, patient station assignment, queue TV display, estimated waiting times, and priority routing for emergency patients.
Appointments
Management
Calendar view of all clinic appointments, create/edit/reschedule, appointment report exports.
Government & 3rd
Party Claims
Direct submission and querying of CHAS and Healthier SG government claims. Validation and reconciliation of third-party insurance claims across 9 integrated insurers including HSBC Life, Great Eastern, Allianz, NTUC Income, Tokio Marine, Parkway Shenton, Fullerton Health, Aetna, and AIA.
Health & Lab Reports
Integration
Integrated with laboratory partners for digital report delivery. Generation of comprehensive health reports. Digital Twin visualisation and longitudinal health tracking.
Finance & Corporate
Health Screening
Finance reporting, corporate health screening event management, e-wallet and multi-currency payment integration.

Certifications & Compliance

MOH SmartCMS & NEHR Certified
Fully certified by Singapore's Ministry of Health and integrated with the National Electronic Health Record.
ISO 13485 Certified
International standard for medical device quality management systems. Certified by SOCOTEC.
IMDA Pre-Approved
Pre-approved telemedicine and e-commerce solution by Singapore's Infocomm Media Development Authority.
CSA Cybersecurity Certified
Certified under Singapore's Cybersecurity Act. HIPAA compliant. PHI data encryption. PDPA compliant.

The CIS as a deployable platform

For healthcare operators outside Singapore, the CIS represents a complete, certified clinical technology stack that can be deployed in new markets without building from scratch. The system includes all regulatory certifications, AI integrations, insurance claim processing, and the full 1docAI platform — Evidence Graph, DEC, CRE, ADA, AHA, AVA, and robot pharmacy integration.

If you are a healthcare operator, hospital group, or government health agency exploring how to deploy AI-native community healthcare in your market, the CIS is the foundation. Contact us to discuss partnership and deployment options.

Frequently Asked Questions


  • The CIS (Clinic Information System) is the full clinical operating system that powers every 1doc Health Group clinic. It covers patient EMR, queue management, appointments, government and insurance claims, lab reports, digital twin, B2B inventory management, and full integration with 1docAI's AI systems. It is certified by Singapore's Ministry of Health, IMDA-approved, and ISO 13485 certified.

  • Yes. The CIS is available as a deployable platform for healthcare operators, hospital groups, clinic networks, and government health agencies. It brings 1docAI's complete clinical technology stack — including all AI systems, certifications, and integrations — to any qualifying healthcare operation. Contact us via the Partner page to discuss deployment options.

  • The CIS integrates with nine insurance partners: HSBC Life, Great Eastern, Allianz Care, NOW Health International, NTUC Income, Tokio Marine, Parkway Shenton, Fullerton Health, and Aetna. It also integrates directly with Singapore government schemes including CHAS and Healthier SG.

  • Every clinical interaction in the CIS — consultations, prescriptions, lab results, health screening data — flows automatically into the patient's Evidence Graph. The Evidence Graph then feeds back into the CIS through ADA (during consultations), DEC (for red flag monitoring), and CRE (for clinical reasoning support). The CIS and Evidence Graph operate as a unified system.

CIS at a glance
MOH certified SmartCMS + NEHR
ISO certified ISO 13485
IMDA approved Telemedicine + eCommerce
Insurance integrations Various partners
Govt schemes CHAS | HealthierSG
Compliance HIPAA | PDPA | CSA